Shipping Policy

Last Updated: August 7, 2026

At MaskVerse, we work hard to process and deliver your orders as quickly as possible. Please review the information below regarding our shipping and delivery process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or major holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times are:

• Standard Shipping: 5–10 business days

• Processing Time: 1–3 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and shipping destination.

From time to time, MaskVerse may offer promotional shipping discounts or free shipping.

Tracking Information

When tracking is available, you will receive tracking information by email after your order has shipped.

Please allow 24–72 hours for tracking information to update after your shipping confirmation has been sent.

If your tracking information has not updated after this period, please contact us for assistance.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address and the package is returned to MaskVerse, we may require you to pay additional shipping costs before the order can be reshipped.

If your order has not yet shipped and you notice an address mistake, please contact us as soon as possible. We will do our best to update the address, but we cannot guarantee that changes can be made after an order has been placed.

Delayed or Lost Packages

Once an order has been shipped, it is handled by the selected shipping carrier.

MaskVerse is not responsible for delays caused by circumstances outside our control, including:

• Weather

• Natural disasters

• Holidays

• Carrier delays

• Incorrect or incomplete addresses

• Customs delays

• Transportation disruptions

• Other unforeseen circumstances

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

If you still cannot locate your package, contact us and we will do our best to assist you.

Damaged Packages

If your package arrives damaged, please contact MaskVerse as soon as possible.

Please provide:

• Your order number

• Photos of the damaged package

• Photos of the damaged product

• Any other relevant information requested by our support team

We will review the situation and determine the appropriate resolution.

International Shipping

If MaskVerse offers international shipping, customers are responsible for any applicable customs duties, taxes, or other fees imposed by their country.

International delivery times may vary significantly depending on the destination and customs processing.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at eagleindustry111@gmail.com.

We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Contact Us

If you have questions regarding your order or our shipping policy, please contact:

MaskVerse
Email: eagleindustry111@gmail.com

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.